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Infurn Complaint - Avoid - or say goodbye to your money - chairs
Infurn Complaint

Infurn Complaint

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Avoid - or say goodbye to your money - chairs


I have nothing new to add regarding my experience. It has all been said before. What I do want to say is that 'customers' of this company must TAKE ACTION. When your 30 day refund fails to materialise write to them giving them 7 days to meet their legal obligations then do all of the following:
1) Report their fraudulent activity to the police via www.actionfraud.police.co.uk. It take about 15 minutes to complete their online forms and you get a CRIME reference number. The more reports the better as the police will be obliged to investigate.
2) telephone Citizens Advice consumer complaints department on 08454 04 05 06. Make a report and they must forward this to Trading Standards. Again, the more reports the better. This only takes 5-10 minutes.
3) Take independent legal action. You can not lose provided to have the evidence and it only costs a few pounds. Register your claim at www.gov.uk/make-money-claim-online. You may need to pay additional fees to enforce your judgement but you can laugh when the bailiff turns up at their offices. You will get your costs get back provided they are still solvent.
4) Email consumer.champions@guardian.co.uk. They are VERY interested in this company and responded to me within a few minutes. They are conducting an investigation into this company's business practices.
5) write to your MP and demand that the relevant authorities investigate the business practices of this company and take all necessary Enforcement action where appropriate.
6) Infurn - if you don't like this review then sue me. Bring it on.


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